Items ordered through this website will be dispatched with full tracking to enable us to be certain that your order arrives. Although this adds to the price of postage. we feel that this will give you the best piece of mind when you order from us. Orders made though this website will be accepted in good faith, and items dispatched when the correct amount of money has been received. A delivery receipt through the delivery company will constitute proof of successful delivery of the product. Any personalisation message or ownership message added to any items will be reproduced exactly as ordered so please ensure accurate spelling and spacing. If you have any questions about this please contact us immediately. Once an item has been ordered, dispatched and delivered there will be no returns or refunds unless the item is damaged in transit and the delivery company is notified and accepts that dmaage has occurred. All purchases are final on payments and delivery of the product.